All the items that we have in stock at our Warehouse are listed on the website, if it's not available then we have unfortunately sold out.

All website orders are processed via our website only. If you have further enquiries you are welcome to contact our Customer Service Team by calling (02) 9898 3555 or emailing customerservice@wahu.com.au

We proudly accept Mastercard and VISA. We do not offer Direct Deposit, Cheques, American Express, Diners or cash on delivery as payment methods.

Yes, shopping at aquapals.com is safe and secure. Transactions are processed though the secure E-Way payment facility.

The Eway payment gateway will only process the payment once. However if you see multiple charges on your card then you have either:
a) clicked 'submit' more than once at the checkout stage, or
b) moved back to update and or change your order or details.

If you notice multiple charged please contact customerservice@wahu.com.au 

You must enter the promotional code in the 'promotion code' box at the cart stage of your checkout and click 'apply'. The application of the promotion will then be visible in your cart.

You must enter the gift voucher number and PIN at the payment stage of your order.

No, once your order has been placed and you have received your order confirmation you cannot cancel or amend your order. If you wish to exchange or return your order please refer to the Returns and Exchange policy.

Orders are sent using Australia Post eParcel and eParcel Express and a tracking number will be provided to you via email. This can then be tracked with directly with Australia Post at http://auspost.com.au/track/

Once you have placed your order and received your order confirmation, your order can not be canceled or amended. If you wish to exchange or return or order please refer to the Returns and Exchange Policy.

We understand selecting the right size online can be a difficult one. For this reason, for our Swim Vests only we welcome an exchange on full priced items on online orders within 14 days of purchase provided the tax invoice can be produced, the original tags are attached and items are returned in their packaging in an unused condition. Refunds can be issued on Swim Vests made online on www.aquapals.com.au only. Refunds for Swim Vests purchased on  www.aquapals.com.au are not accepted in our retail stockists’ stores.

Swim Vests purchased on sale (permanently marked down items situated in the specials section of  www.aquapals.com.au) are not eligible for refunds; unless faulty, wrongly described or not of merchandisable quality.

All Swim Vests are subject to inspection. Shipping costs are the responsibility of the customer and cannot be refunded unless the item is faulty.

All other items are not eligible for exchange or refunds; unless faulty, wrongly described or not of merchandisable quality.

Please be advised that all postage and handling costs will be incurred by the purchaser.
Faulty or damaged products please include a copy of your postage receipt. If the product is deemed faulty after review we will credit the cost of postage back to you. Crown & Andrews Pty Ltd does not take any responsibility for returns lost in transit.

No, returns and exchanges can only be made at wahu.com.au

All orders will have the applicable postage charge applied to the cart at the checkout process. Customers may choose to upgrade to eParcel Express and the appropriate charge option is displayed.

We use Australia Post eParcel and eParcel Express for all Australian addresses

Crown & Andrews Pty Ltd does not ship internationally.

Please contact customerservice@wahu.com.au

Promotional Codes are valid for the specified time period only and cannot be used in conjunction with any other offer.
One time use promotions, e.g. gift vouchers, must be used in their entirety in a single purchase.
Promotions cannot be applied to previously placed orders or to orders that have been adjusted.
Promotions where you receive a reduction on the second item will be applied at the checkout on the lower priced item.
Free Promotional merchandise offers upon meeting minimum spend requirements are only available until stocks last. An alternative will not be provided where stock is no longer available.Crown & Andrews Pty Ltd at its sole discretion, extend or terminate a promotion at anytime.

All Terms and Conditions on current promotions can be found by clicking here.

We offer a Wahu Gift Card that can be used online. The Gift Card can be of any value between $25 and $500 AUD

Gift Cards can be purchased online at wahu.com.au

We understand selecting the right size online can be a difficult one. For this reason, for our Swim Vests only we welcome an exchange on full priced items on online orders within 14 days of purchase provided the tax invoice can be produced, the original tags are attached and items are returned in their packaging in an unused condition. Refunds can be issued on Swim Vests made online on www.wahu.com.au only. Refunds for Swim Vests purchased on www.wahu.com.au are not accepted in our retail stockists’ stores.

Swim Vests purchased on sale (permanently marked down items situated in the specials section of www.wahu.com.au) are not eligible for refunds; unless faulty, wrongly described or not of merchandisable quality.

All Swim Vests are subject to inspection. Shipping costs are the responsibility of the customer and cannot be refunded unless the item is faulty.

All other items are not eligible for refunds; unless faulty, wrongly described or not of merchandisable quality.

Click Here to download Return & Exchange Form.